What delivery options do you offer for large or heavy items?

What delivery options do you offer for large or heavy items?

We offer several delivery options for large or heavy items like furniture. If your item qualifies for special delivery services it’ll be noted on the item details page and/or during checkout. After you place your order, our carrier will contact you to coordinate delivery of your item.

To-the-Door Delivery
  • Item will be placed outside your home in the first available dry area. You don't need to be present for delivery. Unpacking and debris removal aren't included. 
  • After you place your order, the delivery carrier, EFW, will contact you to provide details for your delivery. When your item is in transit, EFW will contact you to provide a delivery date. 

Inside-the-Door Delivery
  • Item will be brought inside the door to the first available area within your residence. Unpacking and debris removal aren't included. 
  • After you place your order, the carrier, EFW, will contact you to provide details for your delivery. When your item is in transit, EFW will contact you to schedule delivery. You must choose a 4-hour time window on an available weekday. Someone 18 years of age or older must be present to sign for the delivery. 
 
Room of Choice 
  • Item will be brought inside your home to your room of choice. Unpacking and debris removal aren't included. 
  • After you place your order, the carrier, EFW, will contact you to provide details for your delivery. When your item is in transit, EFW will contact you to schedule delivery. You must choose a 4-hour time window on an available weekday. Someone 18 years of age or older must be present to sign for the delivery. 
 
White Glove Delivery 
  • Item will be brought inside your home to your room of choice. Item will be removed from packaging, and debris will be removed from home. Fifteen minutes of inspection, prep, and/or setup will be included as long as no tools are required. The carrier will not provide any gas connections or gas-line assembly on grills.
  • After you place your order, the carrier, EFW, will contact you to provide details for your delivery. When your item is in transit, EFW will contact you to schedule delivery. You must choose a 4-hour time window on an available weekday. Someone 18 years of age or older must be present to sign for the delivery. 

White Glove Assembly 
  • Item will be brought inside your home to your room of choice. Item may arrive pre-assembled or be fully assembled on site. Packaging, and debris will be removed from your home. The carrier will not provide any gas connections or gas-line assembly on grills.
  • After you place your order, the carrier, EFW, will contact you to provide details for your delivery. When your item is in transit, EFW will contact you to schedule delivery. You must choose a 4-hour time window on an available weekday. Someone 18 years of age or older must be present to sign for the delivery. 

You cannot change your delivery service after your order has been placed. Some options are not available depending on the item. Any known delivery restrictions, such as a gated community or apartment complex, must be shared with the carrier to ensure a successful delivery.
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