Fix an issue

Target Help
Visit here if your order was damaged or is defective and delivered by EFW.

You may exchange or return the item in store with a valid receipt. Target.com purchases can also be returned by mail using our online return center.

Some items may also be eligible for a refund or replacement request online. To begin:
  1. Sign into your Target.com account.
  2. Select VIEW ORDERS next to the order, then fix an issue next to item. 
  • Fix an issue will only appear as an option for eligible items.
  1. Check box next to item with issue.
  2. Select from select return reason drop-down menu, then continue.
  3. Select replacement or refund, then continue.
  • Replacements are subject to availability and will process as an even exchange. You won't receive additional charges.
  • Once you request a replacement, you can’t return the item in store because this will cancel the replacement request.
  • Refunds are issued to the original payment method.
  1. You’ll be provided with instructions on what to do with the damaged item. 
  • If we require that the item be returned, we’ll provide a return mailing label. 
  • For replacement requests, navigate to your order history for updates.


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Visit here if you have a missing item and your order was delivered by EFW.

You may be able to report a missing item by completing a refund or replacement request online. To begin:
  1. Sign into your Target.com account.
  2. Select VIEW ORDER next to the order, then fix an issue.
  • Fix an issue will only appear as an option for eligible items that have already shipped.
  1. Check box next to missing item.
  2. Select missing item from select return reason drop-down menu, then continue.
  • Select items may offer a Chat option.
  1. Select replacement or refund, then continue.
  • Replacements are subject to availability and will process as an even exchange. You won't receive additional charges.
  • Once you request a replacement, you can’t return the item in store because this will cancel the replacement request.
  • Refunds are issued to the original payment method.
  1. Select submit.


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