Online Returns

Target Help
Visit here if your order was delivered b EFW and you need to return it.

You may exchange or return the item in store with a valid receipt. Target.com purchases can also be returned by mail using our online return center.

To start your return:
  1. Sign in to your Target.com account.
  2. Select Orders to locate your order.
  3. Select VIEW ORDERS to find order details.
  4. Select return an item.
  5. Select one of the following:
  • Return to store: Take barcode to the store to have a team member start your return.
  • Return by mail:
    • Choose item to return.
    • Select return reason from drop-down menu, then select continue.
    • Select replacement or refund, then select continue.
    • Select submit, then select print mailing label and follow the steps to print your mailing label.
  1. Attach the return label to the outside of the package.
  • Item(s) must be in their original packaging and condition.
  1. Drop your package off at an authorized UPS location. Visit ups.com/dropoff to find a location.


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You can return your item at any Target store for a full refund with no stocking fees.

If you wish to send it back for a refund instead, please contact Target.com Guest Services at 1-800-591-3869. They will help schedule a return with the carrier. A refund will be issued to the original form of payment. Returning an item by the carrier varies slightly depending on the delivery service you originally used.

Returns for To-the-Door Delivery items:
  • EFW will contact you within two business days to schedule a pickup date. EFW’s pick up schedule is Monday-Friday, 8 a.m. to 6 p.m. local time, with an 8-hour pickup window. 
  • You will receive a confirmation email with pick up details. 

Returns for Inside-the-Door or Room-of-Choice Delivery items:
  • EFW will contact you within two business days to schedule a pickup date and time. EFW’s pick up schedule is Monday-Friday, 8 a.m. to 6 p.m. local time, with a 4-hour pickup window. 
  • You will receive a confirmation email with pick up details. 
  • Someone 18 years or older must be home for the pickup and a signature is required.


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Items purchased on Target.com may be returned to any Target store using the receipt, the barcode found in the Target app, Target delivery or shipping confirmation email or the original form of payment.

Some items are only returnable in store and can't be mailed back to our online return center. This will be indicated in the shipping & returns section on the product details page. Store returnable only items may be designated as hazardous material (hazmat) items because they contain potentially harmful chemicals.

Don't have your packing slip or original receipt? Access or print a copy from your Target.com account.

Need to return a gift? We'll be happy to help process your return. Learn more about returning gifts.


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To return your items to Target.com, you’ll need to print a return shipping label. Because Target.com orders are sometimes split into multiple shipments, you may be prompted to print multiple return labels. Multiple items may be placed in the same packaging if they appear on the same shipping label. 


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Return barcodes and receipts can be accessed from your Target.com account for both Target.com purchases and for in-store purchases (if you’ve paid in store with a card associated to your Target.com account or your Wallet in the Target app).

We can also attempt to look up the receipt for store and Target.com purchases in store. Bring the item and the method of payment used to Guest Services within the return window allowed for that item (visit Target Return Policy).

If you purchased an item from Target.com, you can reference the delivery and shipping confirmation emails along with the barcode related to your purchase in the Target app.

The store can look up receipts for purchases made with the following payment methods:
  • Target REDcard™ (Target Debit Card™, Target Credit Card™, Target™ Mastercard®)
  • Third-party Visa®, Mastercard®, American Express®, and Discover® credit cards
  • Checks: You must bring a blank check from the same checking account
  • Target GiftCards: You must have the physical Target GiftCard for look-up

If you don't have the receipt or packing slip for an item, you may receive a refund in the form of a merchandise return card.

When returning an item purchased from a Target +™ Partner, you must provide the receipt or present the original method of payment for receipt lookup. Receipts for items sold by Target + Partners are sent via email when the order is shipped, and again when the order is delivered. You can also print your receipt on your order details page.


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Visit here if your order was damaged or is defective and delivered by EFW.

You may exchange or return the item in store with a valid receipt. Target.com purchases can also be returned by mail using our online return center.

Some items may also be eligible for a refund or replacement request online. To begin:
  1. Sign into your Target.com account.
  2. Select VIEW ORDERS next to the order, then fix an issue next to item. 
  • Fix an issue will only appear as an option for eligible items.
  1. Check box next to item with issue.
  2. Select from select return reason drop-down menu, then continue.
  3. Select replacement or refund, then continue.
  • Replacements are subject to availability and will process as an even exchange. You won't receive additional charges.
  • Once you request a replacement, you can’t return the item in store because this will cancel the replacement request.
  • Refunds are issued to the original payment method.
  1. You’ll be provided with instructions on what to do with the damaged item. 
  • If we require that the item be returned, we’ll provide a return mailing label. 
  • For replacement requests, navigate to your order history for updates.


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You can return your damaged or defective item to any Target store for a full refund with no stocking fees.

If you wish to send your damaged or defective item for a refund, please contact Target.com Guest Services a t 1-800-591-3869. They will help to schedule a pickup for the damaged or defective item.

Refunds will be issued to the original form of payment. 


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Visit here if you have a missing item and your order was delivered by EFW.

You may be able to report a missing item by completing a refund or replacement request online. To begin:
  1. Sign into your Target.com account.
  2. Select VIEW ORDER next to the order, then fix an issue.
  • Fix an issue will only appear as an option for eligible items that have already shipped.
  1. Check box next to missing item.
  2. Select missing item from select return reason drop-down menu, then continue.
  • Select items may offer a Chat option.
  1. Select replacement or refund, then continue.
  • Replacements are subject to availability and will process as an even exchange. You won't receive additional charges.
  • Once you request a replacement, you can’t return the item in store because this will cancel the replacement request.
  • Refunds are issued to the original payment method.
  1. Select submit.


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For help with your missing item, please contact Target.com Guest Services at 1-800-591-3869.


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