Order Pickup

Target Help

What is Order Pickup?

Order Pickup allows you to order items from Target.com and pick them up at your local Target store. To determine if an item is eligible for Order Pickup, find Free ship to store or Free order pickup when adding the item to your cart. Items with limited or no stock in store, perishable items, and items containing hazardous material may not be eligible for Order Pickup. You can also shop from a list of Order Pickup eligible items by browsing any category and selecting Buy online & pick up from the Availability drop-down menu.

To place an order using Order Pickup:

Find an Order Pickup eligible item and select color, size and quantity (if applicable).
Select a store for pickup.

If the store listed doesn’t have the item available or you want to pick up at another location, select Check other stores. Select Pick up here or Ship it here next to a store location, or search for additional stores using a ZIP code or City and State.

Proceed to checkout and submit order.
Wait until you receive a pickup notification email before you go to the store to pick up your item.
Visit Guest Services or the designated pickup location at your selected store to get your item(s).

Pickup location details will be included in your confirmation email.

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What do I need to bring to pick up my Order Pickup order?

Present your Mobile Wallet barcode located on the Wallet tab of the Target app and present one of the following forms of ID to a team member at Guest Service. Be sure the ID is valid and has not yet expired.

Government-issued photo ID
State-issued driver's license
State-issued ID card
U.S. passport
Military ID
Certificate of Citizenship
Certificate of Naturalization
Permanent Resident
Green Card
Native American Travel Photo ID

Your online payment will be processed when your order is picked and placed on hold for you. You won't need to show your method of payment at the store.

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How do I return my Order Pickup items?

Items can be returned at Guest Services using the receipt that is emailed to you after the item is picked up. To complete a return using the emailed receipt, print or access the receipt from a mobile device and present it at Guest Services.

The store can also look up the receipt for your purchase using the debit or credit card you used as payment.

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How will I be refunded for my return?

In most cases your refund will automatically go back to the original form of payment used for the purchase. In the event you used multiple forms of payment, your refund may be issued across all payment methods used.

Refunds to a Target REDcard typically take 1-2 days. Refunds to a third-party credit card typically take 1-3 days. For information about refunds to a third-party credit card, contact your card-issuing financial institution.

It can take up to 5 additional business days to inspect and process items returned to our Online Return Center before refunds can be processed.

For returns made in store, you may request a different refund option based on the original purchase method below.

Original Purchase	Refund Options
Cash	Cash Credit to REDcard™ Target GiftCard
Check	Merchandise return card will be used for checks that haven't cleared. Cash if return is made 10 days after date of purchase.
Debit Card	Credit to debit card
PayPal	Cash issued for in-store returns. Target eGiftCard issued for mail-in returns.
REDcard: Target Credit Card™ or Target™ Mastercard®	Credit to REDcard™ Target GiftCard
Target Debit Card™	Target Debit Card™ Target GiftCard
Target GiftCard	Target GiftCard
Target Merchandise Voucher	Merchandise return card
Third-party Credit Card: American Express®, Visa®, Mastercard®, Discover®	Credit to third-party credit card Target GiftCard
Third-party Gift Card: American Express Gift Card, Simon's Gift Card	Reloaded onto gift card Cash Target GiftCard

For returns made in store without the original receipt or packing slip, you may receive a merchandise return card for your refund.

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What happens if I don't pick up my order?

Your order will be held for 7 days. If you’re unable to pick up your order, we’ll cancel your order and issue a refund.

You can extend your pick up window by 1 day by signing into your Target.com account or by visiting your order details page. You must do this before the end of the initial pickup window.

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When will I be charged for my Order Pickup order?

We’ll charge your method of payment when your order has been picked and placed on hold for you. We may put an authorization hold on your debit/credit card when you place your order, which should be removed by your card-issuing bank once your card has been charged. Please note that Target doesn’t control how long authorization holds stay on your account. You may call your card-issuing bank if you have further questions.

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Can I change my pickup location after I placed an order using Order Pickup?

Sorry, but you can't change your pickup store. You must pick up your order at the Target store you originally selected. If you’re unable to pick up your order at the store you selected, you can cancel your order or let the pickup window expire.

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Can I have someone else pick up my Order Pickup items?

Yes, you can add or change your alternate pickup person on the order details page by editing the delivery section. This person can pick up your order by presenting a valid photo ID.

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Why was my Order Pickup item canceled before the pickup window expired?

Sometimes an item unexpectedly becomes unavailable. We’ll send an email to let you know as soon as possible. You can check if it’s in stock at another store near you, with the option to get free shipping for eligible items.

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How long will a store hold my Order Pickup order?

We'll hold your order for seven days after your order becomes ready for pickup. If it's not picked up after seven days, we'll cancel your order and return the items to the shelf. You'll receive a refund to the original payment tender for any canceled items.

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When can I pick up my Order Pickup order?

When your order is ready for pickup, you’ll receive a pickup notification via email. You’ll also receive a text message notification if you entered a mobile phone number during checkout. If you selected an alternate pickup person, they’ll also receive the email notification.

Your order will be held at the store for seven days. If your order isn’t picked up after seven days, we’ll cancel the order and issue a refund to your original form of payment. You can extend your pickup window by 1 day by signing into your Target.com account or visiting your order details page. You must do this before the end of your initial pickup window.

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How do I receive my free gift card or free promotional item?

If you place an Order Pickup or Drive Up order, promotional items and gift cards will be shipped 5-7 days after the qualifying purchase is picked up. If you placed an order on Target.com, promotional items and gift cards won’t ship until after the qualifying purchase ships. If your qualifying purchase included a free Target GiftCard and you selected an email or mobile version, you’ll receive the gift card shortly after the qualifying purchase has been picked up or has shipped.

If the qualifying purchase item was canceled for any reason, the promotional item will also be canceled.

Keep in mind, if we’re unable to fulfill the order due to the popularity of the promotion it’s possible that the item may be canceled.

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Why was I charged for a free gift or free Target GiftCard?

When a free gift or free Target Giftcard is offered with a qualifying item, you’ll be charged the amount of the qualifying item reduced by a Target discount equal to the amount of the gift or gift card, and you’ll be charged a separate amount for the value of the gift or gift card. The total of the two charges will equal the amount of the qualifying item.

For example, if you make a purchase under a promotion for “buy a $30 item and receive a free $10 Target GiftCard,” you’ll be charged $20 for the qualifying item and $10 for the gift card. These two charges total the price of the promotion, which is $30.

When purchasing online, you may have two authorizations and charges on your payment method as our system doesn't process the gift or gift card sale until the qualifying item is picked up or shipped. The combination of the two transactions will total the original order amount.

May not be applied to previous purchases.

Go here for information about returning a free gift or gift card.

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Can I apply discounts or promotions to my Order Pickup items?

You can apply any eligible discount or promotion when you check out on Target.com. Cartwheel® offers can also be redeemed in the Target App on orders placed using Order Pickup for select items.

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Do you offer price matching on Order Pickup items?

We can make a price adjustment to your order based on our Price Match Guarantee if you find your item(s) at a lower price on Target.com, select online competitors, or in Target’s or a competitor’s local printed or digital ad within 14 days of purchase.

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Where's the receipt for my Order Pickup item?

After your order is picked up, you will receive your receipt by email. Need a gift receipt? Select Print a gift receipt within the email. A printed receipt can be issued at the time of pick up upon request.

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Can I receive order status notifications for my Order Pickup item?

You’ll automatically receive a pickup notification email when your item is ready for pickup. If you added an alternate pickup person during checkout, they’ll also receive a pickup notification email.

When you place your order, you also have the option to enter a mobile phone number to receive a pickup notification by text message. Message and data rates may apply. Be sure your device is on and ready to receive incoming text messages. If you don’t receive a text message within 4 hours of placing your order (or by the next business day for orders placed after 7 p.m.), contact your carrier. Target is not liable for delays in receipt of any text messages. Delivery is subject to effective transmission from your carrier.

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Can I cancel my Order Pickup order?

Pickup orders can be canceled by selecting orders in the account/name tab, by calling Target.com Guest Services at 1-800-591-3869, by requesting cancellation at Guest Services in your pickup store or by not picking up the order within the seven day pickup window.

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