Order Pickup

Target Help

What is Order Pickup?

Order Pickup allows you to order items from Target.com and pick them up at your local Target store. To determine if an item is eligible for Order Pickup, find Free ship to store or Free order pickup when adding the item to your cart. Items with limited or no stock in store, perishable items, and items containing hazardous material may not be eligible for Order Pickup. You can also shop from a list of Order Pickup eligible items by browsing any category and selecting Buy online & pick up from the Availability drop-down menu.

To place an order using Order Pickup:

Find an Order Pickup eligible item and select color, size and quantity (if applicable).
Select a store for pickup.

If the store listed doesn’t have the item available or you want to pick up at another location, select Check other stores. Select Pick up here or Ship it here next to a store location, or search for additional stores using a ZIP code or City and State.

Proceed to checkout and submit order.
Wait until you receive a pickup notification email before you go to the store to pick up your item.
Visit Guest Services or the designated pickup location at your selected store to get your item(s).

Pickup location details will be included in your confirmation email.

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What do I need to bring to pick up my Order Pickup order?

Present your Mobile Wallet barcode located on the Wallet tab of the Target app or present one of the following forms of ID to a team member at Guest Service. Be sure the ID is valid and has not yet expired.

Government-issued photo ID
State-issued driver's license
State-issued ID card
U.S. passport
Military ID
Certificate of Citizenship
Certificate of Naturalization
Permanent Resident
Green Card
Native American Travel Photo ID

Your online payment will be processed when your order is picked and placed on hold for you. You won't need to show your method of payment at the store.

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How do I return my Order Pickup items?

You may return items from your Order Pickup order to any store as soon as the receipt is available (the time-frame depends on your personal bank account and can take up to 24 hours).

When the receipt is available you’ll be able to return your items at Guest Services by:

Using the receipt that is emailed to you after your order has been picked up. You can print a receipt or access the receipt on a mobile device and present it at Guest Services.
Presenting the debit or credit card you used as payment for your order.

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How will I be refunded for my return?

In most cases your refund will automatically go back to the original form of payment used for the purchase. In the event you used multiple forms of payment, your refund may be issued across all payment methods used.

Refunds to a Target RedCard typically take 1-2 days. Refunds to a third-party credit card typically take 1-3 days. For information about refunds to a third-party credit card, contact your card-issuing financial institution.

It can take up to 5 additional business days to inspect and process items returned to our Online Return Center before refunds can be processed.

For returns made in store, you may request a different refund option based on the original purchase method below.

Original Purchase	Refund Options
Cash	Cash Credit to RedCard™ Target GiftCard
Check	Merchandise return card will be used for checks that haven't cleared. Cash if return is made 10 days after date of purchase.
Debit Card	Credit to debit card
PayPal	Cash issued for in-store returns. Target eGiftCard issued for mail-in returns.
RedCard: Target Credit Card™ or Target™ Mastercard®	Credit to RedCard™ Target GiftCard
Target Debit Card™	Target Debit Card™ Target GiftCard
Target GiftCard	Target GiftCard
Third-party Credit Card: American Express®, Visa®, Mastercard®, Discover®	Credit to third-party credit card Target GiftCard
Third-party Gift Card: American Express Gift Card, Simon's Gift Card	Reloaded onto gift card Cash Target GiftCard

For returns made in store without the original receipt or packing slip, you may receive a merchandise return card for your refund.

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What happens if I don't pick up my Order Pickup or Drive Up order?

Starting Monday, November 4, 2019, Order Pickup or Drive Up orders will be held for three days. If your order isn’t picked up within three days, we’ll cancel the order and issue a refund to your original form of payment. You can extend your pickup window by an additional three days on your Order details page. You must do this before the end of your initial pickup window.

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When will I be charged for my Order Pickup order?

We’ll charge your method of payment when your order has been picked and placed on hold for you. We may put an authorization hold on your debit/credit card when you place your order, which should be removed by your card-issuing bank once your card has been charged. Please note that Target doesn’t control how long authorization holds stay on your account. You may call your card-issuing bank if you have further questions.

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When will my Order Pickup or Drive Up order be ready for me to pick up at the store?

When your order is ready for pickup, you'll receive a pickup notification via email. You'll also receive a push message notification if you enabled push notifications in the Target app. To enable push notifications, make sure they're turned on for both your phone's notification settings and your app's notification settings.

iOS Devices:

Phone Settings: Go to Setting (gear icon) > Target > Notifications
App Settings: Go to Target App > Account > Enable Notifications

Android Devices:

Phone Settings: Go to Settings (gear icon) > My Device > Sounds and Notifications > Application Settings
App Settings: Go to Target App > Account > Settings > Notifications

Starting Monday, November 4, 2019, Order Pickup or Drive Up orders will be held for three days. If your order isn’t picked up within three days, we’ll cancel the order and issue a refund to your original form of payment. You can extend your pickup window by an additional three days on your Order details page. You must do this before the end of your initial pickup window.

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Can I change my pickup location after I placed an order using Order Pickup?

Sorry, but you can't change your pickup store. You must pick up your order at the Target store you originally selected. If you’re unable to pick up your order at the store you selected, you can cancel your order or let the pickup window expire.

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Can I have someone else pick up my Order Pickup items?

Yes, you can add or change your alternate pickup person on the order details page by editing the delivery section. This person can pick up your order by presenting a valid photo ID.

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Why was my Order Pickup item canceled before the pickup window expired?

Sometimes an item unexpectedly becomes unavailable. We’ll send an email to let you know as soon as possible. You can check if it’s in stock at another store near you, with the option to get free shipping for eligible items.

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How long will a store hold my Order Pickup order?

Starting Monday, November 4, 2019, Order Pickup orders will be held for three days. If your order isn’t picked up within three days, we’ll cancel the order and issue a refund to your original form of payment. You can extend your pickup window by an additional three days on your Order details page. You must do this before the end of your initial pickup window.

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How do I receive my free gift card or free promotional item?

Free Promotional Target GiftCards are sent when the qualifying purchase item ships or is picked up. Target orders including a free promotional Target GiftCard for qualifying items are now automatically saved to your Target.com account. While the promotional gift card should automatically load to your Target.com account, we'll also send you the GiftCard number and access code by email as a backup.

Promotional items won’t ship until after the qualifying purchase ships. Promotional items for qualifying Order Pickup or Drive Up purchases will ship 5-7 days after the qualifying purchase is picked up.

If the qualifying purchase item was canceled for any reason, the promotional item will also be canceled. Keep in mind, if we’re unable to fulfill the order due to the popularity of the promotion it’s possible that the item may be canceled.

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Why was I charged for a free gift or free Target GiftCard?

When a free gift or free Target Giftcard is offered with a qualifying item, you’ll be charged the amount of the qualifying item reduced by a Target discount equal to the amount of the gift or gift card, and you’ll be charged a separate amount for the value of the gift or gift card. The total of the two charges will equal the amount of the qualifying item.

For example, if you make a purchase under a promotion for “buy a $30 item and receive a free $10 Target GiftCard,” you’ll be charged $20 for the qualifying item and $10 for the gift card. These two charges total the price of the promotion, which is $30.

When purchasing online, you may have two authorizations and charges on your payment method as our system doesn't process the gift or gift card sale until the qualifying item is picked up or shipped. The combination of the two transactions will total the original order amount.

If you placed an order using our Order Pickup or Drive Up service, promotional items and gift cards will be shipped 5-7 days after the pickup transaction is completed. If you placed an order on Target.com or the Target app, promotional items and gift cards won’t ship until after the qualifying purchase ships. If your qualifying purchase included a free Target GiftCard and you selected an email or mobile version, you’ll receive the gift card shortly after the pickup transaction is completed or once the item has shipped.

May not be applied to previous purchases.

Go here for information about returning a free gift or gift card.

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Can I apply discounts or promotions to my Order Pickup items?

You can apply any eligible discount or promotion when you check out on Target.com. Target Circle offers can also be redeemed in the Target App on orders placed using Order Pickup for select items.

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Do you offer price matching on Order Pickup items?

We can make a price adjustment to your order based on our Price Match Guarantee if you find your item(s) at a lower price on Target.com, select online competitors, or in Target’s or a competitor’s local printed or digital ad within 14 days of purchase.

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Where's the receipt for my Order Pickup item?

After your order is picked up, you will receive your receipt by email. Need a gift receipt? Select Print a gift receipt within the email.

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Can I receive order status notifications for my Order Pickup item?

You’ll automatically receive a pickup notification email when your item is ready for pickup. If you added an alternate pickup person during checkout, they’ll also receive a pickup notification email.

When you place your order, you also have the option to enter a mobile phone number to receive a pickup notification by text message. Message and data rates may apply. Be sure your device is on and ready to receive incoming text messages. If you don’t receive a text message within 4 hours of placing your order (or by the next business day for orders placed after 7 p.m.), contact your carrier. Target is not liable for delays in receipt of any text messages. Delivery is subject to effective transmission from your carrier.

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Can I cancel my Order Pickup order?

You can cancel an item from a pickup order at any time. Select the order in your Target.com account or the Target app to view order details (you’ll need to sign in). In your Target.com account, locate the item(s) you wish to cancel and select Request cancellation. In the app, select Cancel items.

The order will be automatically canceled if it’s not picked up within the pickup window. You’ll be refunded for any canceled items. Funds will become available once your bank releases the hold.

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Will College Advance Ordering be available for back to college 2019?

We are not offering College Advanced Ordering this year. College items are available for standard Order Pickup, Drive Up and Same Day Delivery (shopped by Shipt) shipping.

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