Order status

Target Help
To view or track your order: 
  1. Sign in to your Target.com account.
  2. Locate the order you want to track and click on track package.
If you can't find your order on your account page, follow these steps:
  1. Click view all orders.
  2. Locate the order you want to track and click the order number.
  3. Click on track package from the order details page.
To track an order from your order emails:
  1. Open your order email.
  2. Click check your order status.
To track an order from Target.com:
  1. Locate your Order ID.
  2. Go to the track your order page on Target.com.
  3. Enter your order ID and the email address you used to place the order.
  4. Click view order status.
When you place an order on Target.com, you'll receive an email acknowledging your order and another email once the order has shipped. The emails will provide an estimated delivery date range that indicates when we believe we'll be able to fulfill your order. We're not able to provide an exact delivery date due to product availability, guest location and shipping method.
An order is considered "in transit" from the moment it leaves the warehouse until it's delivered.
For items that require a signature upon delivery, UPS™/FedEx® will make up to three delivery attempts, depending on the service level used.
  • Driver will leave a notice after each delivery attempt.
  • Delivery notice will indicate the delivery attempt (first, second or final attempt), if they left the package with a neighbor, an explanation of why the package wasn't delivered, and additional delivery options.
  • Item will be returned to the sender/shipper if delivery attempts are unsuccessful, or if you don't pick up the item from a pickup location within a specified time.
HomeDirect or EFW will contact you prior to any delivery attempts. You'll see one of the following statuses listed on your account after you've been contacted to set up a delivery:

HomeDirect:
  • Called and left message
  • Customer requested future delivery
  • Courtesy call completed
EFW:  
  • Status:  Attempted Delivery
If your delivery option is To-the-Door Delivery there is no need to be present at the time of delivery, and no signature is required.
 
HomeDirect scans that can appear during transit include:
  • Partial Delivery - Multiple shipments may arrive at different delivery times.
  • Received Late - Missed estimated delivery date.
  • Schedule Delivery - Item is in transit to you.
  • Deliver on Next Available Date - Scheduled delivery based on availability of space on the next delivery truck to your area.
  • Picked Up - Item has been picked up at warehouse and is in transit to you.
EFW scans that can appear during transit include:
  • Shipment Date/Time - Item has been picked up at the warehouse. 
  • Scheduled Delivery Date/Time - The date the carrier will deliver your item.
  • Status - The most recent update on your item.
  • Shipment Received On - The date the carrier delivered your item.
 
If we're not able to fulfill an order by the estimated date range, we'll send an email with the new estimated delivery date. Changes to your shipment may be due to weather, natural disasters, logistics or transportation issues or inventory issues.

You can sign in to your Target.com account for order status information or use the order number provided in the email to track your order on the shipper's website:
  • Fedex.com
  • Homedirectusa.com
  • Ups.com
  • Usps.com
If your order status reads, "delivered," but you haven't received your package, contact the shipper for more information. You may also want to try the following:
  • Double check your porch or garage.
  • Ask your neighbors.
  • Ask your building manager.
  • Check your mailroom or receiving department (if your order shipped to a business address).
"Backordered" means there's a delay on your order because an item is temporarily out of stock. The item will ship as soon as it's in stock.
Target's acknowledgement of an order means that your order request has been received; it doesn't mean that your order has been accepted or shipped, or that the price availability of an item has been confirmed.
"Exception" or "delivery exception" on your order status means the shipment experienced a change in the delivery schedule that may change or delay the expected delivery date. This may indicate your order was:
  • Damaged during shipment.
  • Rerouted or intercepted.
  • Assigned a Tracer Request to help locate the package.
  • Undeliverable, possibly due to an unknown address or missing/damaged label.
  • A "Signature Required" order and a signature wasn't received.
Call Target Guest Services at 1-800-591-3869 for help with your order.
If your order was damaged during shipment, call Target Guest Services at 1-800-591-3869 and we can help refund your order and/or place a new one.
Upon tracking your order you may notice the status indicates one of the following:
  • Damaged in transit
  • Damage reported
  • Attempt - contact refused shipment
  • Contact/consignee refused shipment at pre-call
If your order is damaged during shipment or the shipper has stopped delivery, call Target Guest Services at 1-800-591-3869 and we can help refund your order and/or place a new one.