How do I report a damaged or defective item from my Target order?

How do I report a damaged or defective item from my Target order?

Visit here if your order was damaged or defective and delivered by EFW.

You may exchange or return the item in store with a valid receipt. Online purchases can also be returned by mail using our online return center. Returns must comply with our return policy.

Some items may also be eligible for a refund or replacement request online. To begin:
  1. Access your Target account.
  2. Locate your item(s) under Orders on Target.com or under Purchases in the Target app.
  3. Select Fix an issue.
    • Fix an issue will only appear as an option for eligible items.
  4. Follow the prompts to complete your refund or replacement request.
    • You'll be able to request a refund or replacement for a Drive Up, Order Pickup or Same Day Delivery order the day after the order is delivered. 
    • Replacements ship for free, are subject to availability and will process as an even exchange. 
    • If you requested a replacement, the original item cannot be returned in the store because it will cancel the replacement request and the replacement item won't ship. You'll be issued a refund instead.
    • Refunds are issued to the original payment method in most circumstances.
      • Purchases made with a Target GiftCard will be credited back as a new Target eGiftCard.
      • Items paid for with PayPal prior to September 13, 2022, will be refunded to a Target eGiftCard, which will be added to your Target account.
  5. You’ll be provided with instructions on what to do with your item(s). 
    • If we require that the item be returned, we’ll provide a free return mailing label. 
    • For replacement requests, navigate to your order history for updates.


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