Drive Up & Order Pickup

Target Help

What is Order Pickup?

Order Pickup allows you to order items on Target.com or in the Target app and pick them up for free at your local Target store. Order Pickup is listed on the item’s page, and usually ready within 2 hours* of placing your order. Items marked Ship to Store can be picked up within 4-7 days instead.

You can also shop for items eligible for Order Pickup on any search results page. Select the filter option and select buy online & pickup or Free Order Pickup.

Items with limited or no stock in store and items containing hazardous materials may not be eligible for Order Pickup.

To place an order using Order Pickup on Target.com:

Find an item and select color, size and quantity (if applicable).
Select Pick it up or Ship to Store on the item’s page.
Your set store will be the default store for pickup.
- You can also select Edit store to browse nearby store pick up options or enter a city, state or ZIP to search for additional stores.
Proceed to checkout and submit order.
Wait until you receive a pickup notification before you go to the store to pick up your item.
Visit Guest Services or the designated pickup location at your selected store to get your item(s).
- Pickup location details will be included in your Ready for pickup email.

To place an order using Order Pickup on the Target app:

Find an item and select color, size and quantity (if applicable).
Select Pick it up or Ship to Store on the item’s page.
Your set store will be the default store for pickup.
- You can also Change store to browse nearby store pickup options or enter a city, state or ZIP code to search for additional stores.
Proceed to checkout and submit order.
Wait until you receive a pickup notification before you go to the store to pick up your item.
Visit Guest Services or the designated pickup location at your selected store to get your item(s).
- Pickup location details will be included in your Ready for pickup email.

Visit here to learn more about placing an order to have your items brought to your vehicle in a designated parking space at your local Target store.

*Note: Select stores may take up to 6 hours to have your order ready. Please refer to the item’s detail page or review timing in your cart.

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What is Drive Up?

Drive Up allows you to order items from the Target app, and we’ll bring them out to your car when you arrive at the designated drive up parking spaces at your local Target store.

Drive Up is available on the Target app for iOS and Android only. Please make sure you've updated to the latest version of the app.

Add eligible items to your cart, select Drive Up as your delivery method if it is available at your selected store and place your order. Your payment method will be charged when you’re items are picked and placed on hold for you.

To pick up your Drive Up order:

Wait to receive a “Your order is ready” email and in-app notification.
- Tip: Enable push notifications to get notifications even when your device is locked. When you're ready to head to the store, open the Target app and select Tell us you’re coming. If it doesn’t automatically populate, you can find it on the Account tab under Purchases.
On the next screen, select I’m on my way when leaving for the store.
Park in a designated parking spot labeled Drive Up. The designated parking spots are located near a store entrance.
Select I'm here after you've parked. Then enter the parking stall number which will alert the team member.
A Target team member will bring your order out to your vehicle and ask for the four digit code in your Target app to confirm the order.

Learn about placing an order and picking it up at Guest Services at your local Target store.
How can i get Starbucks with Drive Up?
How do I return with Drive Up?

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What do I need to bring to pick up my Order Pickup order?

Present your Mobile Wallet barcode located on the Wallet tab of the Target app or present one of the following forms of ID to a team member at Guest Services. Be sure the ID is valid and has not yet expired.

Government-issued photo ID
State-issued driver's license
State-issued ID card
U.S. passport
Military ID
Certificate of Citizenship
Certificate of Naturalization
Permanent Resident
Green Card
Native American Travel Photo ID

Your online payment will be processed when your order is in Ready for Pickup status. You won't need to show your method of payment at the store.

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What items are eligible for Drive Up and Order Pickup?

To determine if an item is eligible for Drive Up or Order Pickup, find Pick it up as an option on the item’s product details page, or add the item to your cart and change delivery options.

Select stores are offering fresh grocery pickup for select items, including essentials like milk, cheese, fresh produce and a variety of frozen food items. Orders with fresh items will be held until the end of the next business day.

Drive Up is only available in the Target app.

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How do I return my Drive Up or Order Pickup items?

You can start your return online or bring the item's return barcode into the store for a return. Visit How do I return an item that was purchased from Target.com? for details on how to begin.
- The return barcode will be available once you've picked up your order.
- The return barcode is available on the order details page and in the email we send confirming your order was picked up.

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How do I return with Drive Up?

Returning with Drive Up is a new service we’re testing in some stores for some items. If you’re item is eligible, you may be able to choose Drive Up as an option when you Start a return through your Order Details page. Not all items or locations will be available for a return with Drive Up.

Once you’ve initiated a return with Drive Up online, you’ll get an email detailing the next steps:

Put return items in your car. The trunk is easiest, but you can pick a different place too.
Tell us you’re on the way! Use the app to give us a heads up that you’re coming before you leave for the store. You can start your trip in order details or via email.
Drive to the store. Follow the instructions in the app for navigating to the store and parking.
Wait for a team member. Once you arrive and say you’re here, a team member will arrive shortly to complete your return. If you have a Drive Up order as well, they’ll place the order first and process your return at the end. You’ll get your refund details right away by email (usually before you leave the store).

If there are any issues with your return, you can carefully pull out of the Drive Up space and re-park in a normal parking spot. Go into the store to Guest Services, where they may be able to help troubleshoot your return issues.

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How do I place a Drive Up or Order Pickup order?

Drive Up
Drive Up is currently available only in the Target app and at select stores. To determine if your store offers Drive Up:

Find the option on the product detail page:

Locate item(s) you're looking for in the Target app.
Eligible items will show Drive Up under Pick it up.
Select Drive Up, then select Add to cart.
- You can add one backup grocery item per item (adult beverages excluded) in your cart on Target.com.
- You can add a backup item via items displayed after you've already placed your order. You'll be charged for the backup item at the time the item is picked.
Follow prompts to complete order.
You'll receive notification when your order is ready for you to pick up.

You can also select the Essentials tab in the Target app and select Picking up. Select Drive Up as you add items to your cart.

Select your store in the Target app and view store details to see if Drive Up is available.

Select stores also offer Starbucks with Drive Up and returns with Drive Up. Learn more:

Order Pickup
Order Pickup orders can be placed in the Target app or on Target.com.

Target app

Locate item(s) you're looking for.
Eligible items will show Pick it up. Select Drive Up to have your item(s) brought out to your car or Order Pickup to pick item(s) up at the Guest Service counter.
Select Add to cart, then follow prompts to complete order.
- You can add one backup grocery item per item (adult beverages excluded) in your cart on Target.com.
- You can add a backup item via items displayed after you've already placed your order. You'll be charged for the backup item at the time the item is picked.
You'll receive notification when your order is ready for you to pick up.

Target.com

Locate item(s) you're looking for.
Select Pick it up to pick up your item(s) at the Guest Service counter.
- You can add one backup grocery item per item (adult beverages excluded) in your cart on Target.com.
- You can add a backup item via items displayed after you've already placed your order. You'll be charged for the backup item at the time the item is picked.
Follow prompts to complete order.
You'll receive notification when your order is ready for you to pick up.

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Why do I have to complete my return with Drive Up within 7 days?

We keep the Drive Up return open for 7 days. That means you have seven days to complete your Drive Up return. If an item in your Drive Up return has a return policy that is expiring sooner than seven days, all items in your return will reflect that.

Example: If you create a return for five items, but one item has 2 more days before the return policy expires, all six items will need to be returned within 1 day by Drive Up.

If you don’t return within that time, we’ll send you an email letting you know the return has been canceled.

Even though the Drive Up return has been canceled, your item may still have time to be returned through our Target return policy. If you still want to return the item, you may be able to restart a return online, or you can go into the store at Guest Services to try and return it.

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Why do I need the item’s tag, sticker or barcode for a return with Drive Up?

It’s required for you to bring the item’s barcode to a Drive Up return.

To process your returns, the Drive Up team member needs to identify the item(s) being returned is the correct one. The team member does this by scanning the barcode that was attached to the item when you purchased it.

The item’s barcode can usually be found on the item’s tag, a sticker on the box or item, or on the original packaging for the item.

If you don’t have the item’s tag, sticker or barcode, we recommend you try to return your item at Guest Services inside the store (instead of doing a Drive Up return).

Tags don’t need to be attached to the item, and you won’t need to show us any other return receipts to complete your Drive Up return.

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What happens if I forgot my Drive Up return items?

Right now, when you create a return for multiple items, we’ll group those items together throughout the experience.

If you say you’re bringing your group of return items, but you forget some or all the items from those groups, we’ll return what’s available and cancel any return you didn’t bring. Don’t worry, you can always try to restart a return online for the canceled return items if you find them later and they’re still eligible based on our return policy.

If you say you’re bringing your group of return items, but:
You forgot all of the grouped return items, we’ll just skip that part during your Drive Up trip and you can bring them another time. Keep in mind that you have a return window of 7 days from when you first started the return to bring the items by Drive Up.

You forget some of the items from the groups but not everything, we’ll return what is available and cancel the returns for the rest of that group. You can always try to restart a return online for the canceled returns if you find them later.

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Who can use return with Drive Up? What stores have this feature?

Return with Drive Up is a new service we’re offering in select stores. Guests in Minneapolis / St. Paul, MN, Philadelphia, PA, Southern California, Houston, TX and Seattle, WA can use return with Drive Up. Keep checking back, as we plan to add additional stores.

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What happens if I don't pick up my Drive Up or Order Pickup order?

Drive Up or Order Pickup orders are held for three days. For most orders, if it isn’t picked up within three days, we’ll cancel the order and issue a refund to your original form of payment.

If your order contains fresh grocery items, your order will be held until close of the next business day before being canceled and refunded.
If you’ve added Starbucks Café items to your Drive Up order, we can only keep these items fresh for 30 minutes after you place your order. After that, we’ll need to discard the item(s).
Orders that don’t contain fresh groceries can have the pickup window extended by an additional three days on your Order details page. You must do this before the end of your initial pickup window. Orders with fresh grocery can’t be extended.

Select stores are offering fresh grocery pickup for select items, including essentials like milk, cheese, fresh produce and a variety of frozen food items.

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Can I place a Drive Up order on Target.com?

Drive Up is currently available at select stores and only available through the Target mobile app.

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When will I be charged for my Drive Up or Order Pickup order?

We’ll charge your method of payment when your order is marked Ready for Pickup. We may put an authorization hold on your debit/credit card when you place your order, which should be removed by your card-issuing bank once your card has been charged. Please note that Target doesn’t control how long authorization holds stay on your account. You may call your card-issuing bank if you have further questions.

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When will my Drive Up or Order Pick Up order be ready for me to pick up?

When your Drive Up or Order Pickup order is ready for pickup, you’ll receive a pickup notification usually within 2 hours.

Select stores may take up to 6 hours to have your order ready. Please refer to the item’s detail page or review timing in your cart.

We can also send you a push notification through the app as soon as it’s ready. First, you’ll need to enable push notifications on your mobile device. You’ll need to check both your device and Target app settings. Here’s how:

iOS Devices:

Device settings: Go to Settings (gear icon) > Target > Notifications
Target App settings: Go to Target App > Account/Name tab > Notifications > Orders (Pickup, Drive Up & delivery status)

Android Devices:

Device settings: Go to Settings app > Applications > Application Manager > Target app > Notifications
Target App settings: Go to Target App > Account tab > settings > manage notifications > Verify Orders box is selected.

Most Drive Up and Order Pickup orders are held for three days.

If your order isn’t picked up within three days, we’ll cancel the order and issue a refund to your original form of payment.
If your order contains fresh grocery items, your order will be held until close of the next business day before being canceled and refunded.
If you’ve added Starbucks Café items to your Drive Up order, we can only keep these items fresh for 30 minutes after your place your order. After that, we’ll need to discard your item(s).
Orders that don’t contain fresh groceries may be able to have the pickup window extended by an additional three days on your Order details page. You must do this before the end of your initial pickup window. Orders with fresh grocery or can’t be extended.

Select stores are offering fresh grocery pickup for select items, including essentials like milk, cheese, fresh produce and a variety of frozen food items.

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Can I change my Drive Up or Order Pickup after the order is placed?

Once you receive notification that your order is ready to be picked up, you can change your pick up method from Order Pickup to Drive Up or Drive Up to Order Pickup using the Target app. Use the prompts in the app to select your desired pickup method.

If you're unable to pick up your order at the store originally selected, you can cancel your order or let the pickup window expire.

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What do I need to bring for my Drive Up order?

You’ll need to bring your mobile phone with the Target app installed.

If you have location service turned on, the store will be notified when you arrive. If you don’t have location services on, select I’m Here in the app to alert the store once you’ve parked.

After the store receives notification of your arrival, a team member will come out with your order. They’ll scan the Drive Up barcode on your Target app. The barcode should automatically display when you open the Target app. You can also find a quick link to the barcode on the Target app homepage or in the Account tab under Purchases.

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How do I modify my Drive Up or Order Pickup order?

Backup items can be selected for any grocery item, except for adult beverages.
You can also attempt to cancel the order or cancel a specific item and place another order. Visit here to see how to cancel your order.
You can switch your Drive Up order to an Order Pickup order and go into the store and pick your item(s) up at Guest Services, or you can switch your Order Pickup order to a Drive Up order and have your item(s) brought out to your vehicle. Visit here to see how to switch your fulfillment method.

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Where do I park for Drive Up?

Look for designated Drive Up parking spots/signage close to the front of the store.

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Why was my Drive Up or Order Pickup item canceled?

Your item may have been canceled due to items being out of stock or unavailable, payment issues or the hold window expiring. We'll send an email to let you know as soon as possible. You can't if it's in stock at another store near you, with the option to get free shipping for eligible items.

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How long will a store hold my Drive Up or Order Pickup order?

Most Drive Up and Order Pickup orders are held for three days.

If your order isn’t picked up within three days, we’ll cancel the order and issue a refund to your original form of payment.
If your order contains fresh grocery items, your order will be held until close of the next business day before being canceled and refunded.
If you’ve added Starbucks Café items to your Drive Up order, we can only keep these items fresh for 30 minutes after you place your order. After that, we’ll usually need to discard the item(s).

Orders that don’t contain fresh groceries can have the pickup window extended by an additional three days on your Order details page. You must do this before the end of your initial pickup window. Orders with fresh grocery can’t be extended.

Select stores are offering fresh grocery pickup for select items, including essentials like milk, cheese, fresh produce and a variety of frozen food items.

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Can I apply discounts or promotions to my Drive Up or Order Pickup items?

You can apply any eligible discount or promotion when you check out on Target.com or in the Target app. Target Circle offers can also be redeemed on orders placed using Drive Up or Order Pickup.

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Do you offer price matching on Drive Up or Order Pickup items?

We can make a price adjustment to your order based on our Price Match Guarantee if you find your item(s) at a lower price on Target.com, select online competitors, or in Target’s or a competitor’s local printed or digital ad within 14 days of purchase.

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Will I be charged for bags if I do a Drive Up or Order Pickup order?

Drive Up and Order Pickup orders will include a bag fee based on local and state mandates. This aligns with fees that were already in place for purchases made in Target stores at checkout. If you are purchasing from a store that charges bag fees, they will be applied to your order.
When you place an order, we automatically pre-authorize ten bags (to ensure we cover large quantity orders). When the order is prepared, the number of bags will be adjusted based on how many bags were actually used and you’ll be charged accordingly.
- You can check your final bag charge by viewing your order invoice in your Target account on Target.com (not available in the Target app).
You can decline the bags at time of pickup and the store team member can refund the cost of the bags back to your form of payment. The timing of the refund is dependent on your bank processing it and can take days.
You won't have the option to choose ‘no bag(s)’ when placing a Drive Up or Order Pickup order.

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Where's the receipt for my Drive Up or Order Pickup item?

After your order is picked up, you will receive your receipt by email. Need a gift receipt? Select Print a gift receipt within the email or you can print a receipt through your Target account on Target.com.

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Can I receive order status notifications for my Drive Up or Order Pickup item(s)?

You’ll automatically receive a notification when your item is ready for pickup. If you added an alternate pickup person for your in-store Order Pickup order during checkout, they’ll also receive a pickup notification.

*Note: Select stores may take up to 6 hours to have your order ready. Please refer to the item’s detail page or review timing in your cart.

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Can I cancel my Drive Up or Order Pickup order?

Drive Up and Pickup orders can be canceled on Target.com by selecting Orders or in the app by selecting Purchases in the Account/Name tab, by calling Target.com Guest Services at 1-800-591-3869, by requesting cancellation at Guest Services in your pickup store or by not picking the order up within the pickup window.

Drive Up and Order Pickup orders are held for three days. If your order isn’t picked up within three days, we’ll cancel the order and issue a refund to your original form of payment, unless your order contains fresh grocery. If your order contains fresh grocery items, your order will be held until close of the next business day before being canceled and refunded. Orders that don’t contain fresh groceries can have the pickup window extended by an additional three days on your Order details page. You must do this before the end of your initial pickup window. Orders with fresh grocery can’t be extended.

Select stores are offering fresh grocery pickup for select items, including essentials like milk, cheese, fresh produce and a variety of frozen food items.

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How do I add a shopping partner to my pickup order?

Drive Up

When you are checking out in the Target App, select Edit next to Pickup person. This will advance you to a screen where you are able to manually enter a pickup person or choose from your list of saved shopping partners.
Select the checkbox next to the shopping partner you would like to pick up your order and select Save and continue.
Your shopping partner will then be saved and get notified after you checkout that they have an order that they will be able to pick up for you.
Note: You're only able to add a pickup person or shopping partner to your order with an active Target account.
You’ll have three days to pick up your order after you’ve received the ready for pickup notification. If you’re unable to pick up your order, you can cancel the order or let the pickup window expire or extend your pick up by 3 days.

Order Pickup

In checkout under Order Pickup Info, select Edit pickup or Add pickup person. This will advance you to a screen where you are able to manually enter a pickup person or choose from your list of saved shopping partners.
Select the checkbox next to the shopping partner you would like to pick up your order and select Save and continue.
Your shopping partner will then be saved and get notified after you check out that they have an order that they will be able to pick up for you.
This person can pick up your order by presenting a valid photo ID. You can also add an alternate pickup person when you receive the email notification that your order is ready to pickup.

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How do I edit the shopping partner for my pickup order?

Drive Up

After you place an order you will have the ability to go into your purchase history and see your shopping partner and the order they are associated with.
You are able to change your shopping partner to a different shopping partner only if you have another shopping partner saved to your account.
If you want to add someone different to pick up your drive up order and they are not currently a shopping partner, you will need to invite them first and they will need to accept your invite before being able to add them to an existing drive up order.

Order Pickup

After you place an order you will have the ability to go into your purchase history and see your pickup person and/or shopping partner and the order they are associated with.
If you have other saved shopping partners, you will be able to select another shopping partner from your list of saved partners to pick up your order. You will also have the ability to manually enter a different pickup person (who may not be a shopping partner for you) if you choose to do so.

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Can I remove a shopping partner I previously added to a pickup order?

Unfortunately, once you add a shopping partner or pickup person to your order, we are only able to edit and update that person to a new person. We don’t currently allow the ability to remove a shopping partner once your order is placed with them.

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How will my shopping partner know when my order is ready for them to pick up?

Your shopping partner will receive an email notifying them the order is ready. The email will be sent to the email address of your shopping partner’s Target account.
In addition, for Drive Up orders, your shopping partner will be notified the order is ready when they open the Target app.

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How can I get Starbucks with Drive Up?

Ordering a Starbucks Café drink or food item with your existing Drive Up order is a new service being offered in select stores.
- Note: We’ll disable ordering if the baristas are too busy or the Starbucks Café is closing within 30 minutes.
You’ll need a mobile device with the most updated version of our Target app.
You’ll need a default payment saved to your Target account. You can do this on your Target profile.
Make sure you’re ready to drive to the store soon.
Once you place this Starbucks order, you’ll be charged and the barista will start making your order ready immediately.
If you’re already at the Target store, we may disable ordering because the baristas need time to prep orders.
If you take more than 30 minutes to arrive to the store, we’ll need to discard certain items for temperature safety and freshness reasons. If we have to discard your items, we’ll refund you and send an email letting you know.

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How do I create a Starbucks order with Drive Up?

How to get a Starbucks with Drive up order.

From the Order Details page or from your email, Tell us you’re coming for your Drive Up order.
Under Starbucks Café, select Add item to add drinks or food items on this screen before telling us you’re on your way.
Browse the menu to add up to 8 Starbucks Café items to your Drive Up order.
When you’re finished adding items, select I’m on my way. You’ll confirm your final Starbucks order. We’ll charge you at this time and the barista will start making your order ready.
- Note: Your Starbucks order will use your default payment method, and once placed, will appear as a separate order in your order details.
Drive to the store (arrive within 30 minutes to make sure your items aren’t discarded).

If your order was made wrong or is missing anything, please re-park in a normal parking spot and go into the store. Tell the Starbucks Café barista, and they will make you a new drink or refund your order.
If something is out of stock, we’ll do our best to tell you when you’re ordering. If it happens after you place your order, we’ll cancel that item and refund you. We’ll let you know about the cancellation by push, email and with a note when you tell us you’re at the store.

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Can i change or cancel my Starbucks Café with Drive Up order?

Currently, you can’t change or cancel your Starbucks Café order with Drive Up. We’ll continue to add features and enhance the experience.

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What can I do if there’s an issue with my Starbucks Café with Drive Up order?

Order was made wrong, something missing or order concerns

At this time we don’t have an automated process to remake items. If you’re still at the store, please re-park and visit the Starbucks Café to have your order corrected.
If you've already left the store, you can use our self-serve options by visiting your order details page and selecting Start a return.

Something out of stock
We’ll do our best to tell you when something’s out of stock when you’re ordering. If it happens after you place your order, we’ll cancel that item and refund you. We’ll let you know about the cancellation by push notification, email and with a note when you tell us you’re at the store.

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Where can I place a Starbucks Café with Drive Up order?

Ordering a Starbucks Café drink or food item with your existing Drive Up order is a new service being offered at select stores in Minneapolis / St. Paul, MN, Philadelphia, PA, Southern California, Houston, TX and Seattle, WA.

We plan to continue to add stores to this service, so keep checking back!

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Will I be able to earn stars for my Starbucks purchases?

Linking to your Starbucks account and earning stars is not available at this time.

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Can I use my Starbucks gift card for my Starbucks with Drive Up order?

Linking to your Starbucks account and earning stars is not available at this time.

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Drive Up & Order Pickup

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