Right now, when you create a return for multiple items, we’ll group those items together throughout the experience.
If you say you’re bringing your group of return items, but you forget some or all the items from those groups, we’ll return what’s available and cancel any return you didn’t bring. Don’t worry, you can always try to restart a return online for the canceled return items if you find them later and they’re still eligible based on our return policy
.If you say you’re bringing your group of return items, but:
You forgot all of the grouped return items, we’ll just skip that part during your Drive Up trip and you can bring them another time. Keep in mind that you have a return window of 7 days from when you first started the return to bring the items by Drive Up.
You forget some of the items from the groups but not everything, we’ll return what is available and cancel the returns for the rest of that group. You can always try to restart a return online for the canceled returns if you find them later.