Replacements & exchanges

Target Help

How do I exchange an item?

Most items purchased in store can be returned for a complete refund and repurchased for the new item, if available, at Guest Services within the return policy time frame, and we'll honor your promotional or sale price.

If you’d like to exchange an item purchased on Target.com, call Target.com Guest Services at 1-800-591-3869. If the item you want is available, we can process a return and place a new order for the item, honoring the original purchase price.

Note: Items sold by Target Plus Partners cannot be exchanged.
Learn about Target Plus Partners.

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What happens if I send in the wrong return item?

For refunds: We may issue your refund before we receive your returned item. If we inspect the item and it’s not eligible (used, damaged, etc.) based on our return policy, we may charge your card for the refund we’ve already issued to you.
For replacements: If you return an unexpected or ineligible (used, damaged, etc.) we may not send you the replacement.
Target doesn’t keep unexpected or ineligible (used, damaged, etc.) items sent to us. When able, we’ll donate or recycle them. If you’ve sent something to Target and want it back, contact us at 1-800-591-3869. We can’t guarantee we’ll be able to find and send back your item. We also can't compensate you for unexpected or ineligible items returned to Target.

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Can I exchange a free promotional item I received with a qualifying purchase?

Exchanges on free promotional items are offered with a valid receipt if the free promotional item you wish to exchange is defective and we have a replacement item in stock.

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How do I report a damaged or defective item delivered by EFW or FrailePAK?

You can return your damaged or defective item to any Target store for a full refund with no stocking fees.

If you wish to send your damaged or defective item back for a refund, please contact Target.com Guest Services at 1-800-591-3869. They will help to schedule a pickup for the damaged or defective item.

Refunds will be issued to the original form of payment.

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How do I report an item missing from my order delivered by EFW or FragilePAK?

For help with your missing item, please contact Target.com Guest Services at 1-800-591-3869.

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