Replacements & exchanges

Target Help

How do I exchange an item?

We offer exchanges in store on most items based on the return policy window. If an exchange can't be completed, a return and purchase of a new item may be offered within the return policy and return window. We'll do our best to honor your promotional or sale price but there may be differences based on tender used, coupons and offers applied.

If you’d like to exchange an item purchased on Target.com, call Target.com Guest Services at 1-800-591-3869. If the item you want is available, we can process a return and place a new order for the item, honoring the original purchase price.

Note: Items sold by Target Plus Partners cannot be exchanged.
Learn about Target Plus Partners.

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Can I exchange a free promotional item I received with a qualifying purchase?

Exchanges on free promotional items are offered with a valid receipt if the free promotional item you wish to exchange is defective and we have a replacement item in stock.

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What happens if my online return is declined?

For refunds: We may issue your refund before we receive your returned item. If we inspect the item and it’s not eligible (used, damaged, etc.) based on our return policy, we may charge your card for the refund we’ve already issued to you.
For replacements: If you return an unexpected or ineligible (used, damaged, etc.) we may not send you the replacement.
Target doesn’t keep unexpected or ineligible (used, damaged, etc.) items sent to us. When able, we’ll donate or recycle them. If you’ve sent something to Target and want it back, contact us at 1-800-591-3869. We can’t guarantee we’ll be able to find and send back your item. We also can't compensate you for unexpected or ineligible items returned to Target.

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Can I return or exchange an item without a receipt?

We have a few ways of helping you return your items and we do our best to make sure you have proof of purchase.

Return barcodes and receipts can be accessed from your Target account for both online purchases and in-store purchases (if you’ve paid in store with a card associated to your Target account or your Wallet in the Target app).

For your online purchases: Please refer to your delivery and shipping confirmation emails for your order, the barcode related to your purchase in your Target account or the barcode in the Target app.

We can also attempt to look up the receipt for store and online purchases in store. Bring the item and the method of payment used to Guest Services within the return window allowed for that item (visit Target Return Policy).

The store can look up receipts for purchases made with the following payment methods:

Target Circle Card™ (Target Circle™ Debit Card, Target Circle™ Credit Card, Target Circle™ Mastercard®)
Third-party Visa®, Mastercard®, American Express® and Discover® credit cards

If you don't have the proof of purchase (examples include receipts, digital barcodes, packing slips), you may receive a refund in the form of a merchandise return card.

When returning an item purchased from a Target Plus™ Partner, you must provide the proof of purchase. Receipts for items sold by Target Plus Partners are sent via email when the order is shipped, and again when the order is delivered. You can also print your receipt on your order details page or use a digital barcode found within the Target app or your Target account.

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How do I report a damaged or defective item delivered by EFW?

You can return your damaged or defective item to any Target store for a full refund with no stocking fees.

If you wish to send your damaged or defective item back for a refund, please contact Target.com Guest Services at 1-800-591-3869. They will help to schedule a pickup for the damaged or defective item.

Refunds will be issued to the original form of payment.

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How do I report an item missing from my order delivered by EFW?

For help with your missing item, please contact Target.com Guest Services at 1-800-591-3869.

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